> For the complete documentation index, see [llms.txt](https://noren.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://noren.gitbook.io/docs/support/support/contact.md).

# Contact Us

Need more help? Our dedicated support team is here for you!

## Enquiries & Product Help

Join our Discord server and open a ticket in the #support channel for quick assistance—we’re available 24/7.

Don’t hesitate to reach out—we’re always happy to help! Our Executives are dedicated to providing you with personalised assistance.

{% hint style="info" %}
For help with **existing US$ purchases**, please email the Founder (see below), as they are the only person authorised to make changes to US$ purchases. Thank you.
{% endhint %}

<p align="center"><a href="https://discord.gg/CRuHfBSzFx" class="button primary" data-icon="right-to-bracket">Join our Discord server</a></p>

## Email the Founder of ARC Co. / Managing Director

Unsatisfied with the outcome of your support ticket? Confidential matter? If it's important or urgent, it may sometimes be more suitable to send an email to the **Founder of ARC Co.**, who is also the **Managing Director of Noren Technologies**.

The typical response time from the Founder is **1-3 days**.

{% hint style="warning" %}
This channel is intended for situations where intervention from the Founder is needed. Misuse of this channel will result in your email address being blocked.
{% endhint %}

<p align="center"><a href="mailto:arcroblox@googlegroups.com" class="button primary" data-icon="mailbox-open-letter">Email the Founder</a></p>